Frequently Asked Questions

Everything you need to know about shopping with Highstreet Outlet

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online returns portal to generate a prepaid shipping label and drop your package at any authorized location.

Are your products authentic brand names?

Yes, Highstreet Outlet specializes in sourcing genuine overstock and end-of-season clearance items from major high-street brands, allowing us to offer authentic fashion at discounted prices.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. As we stock various brands, we recommend checking the individual size chart for each item to ensure the perfect fit.